In financial year 2023/24, for every £1 Lottery entry sold, 64p went directly to patient care, 23p towards Lottery prizes and 13p on administration, promotion of our cause and legal regulation.

In 2022, the likelihood of winning a prize was, on average, 1 in 260 in our regular weekly lottery.

In financial year 2022/2023, £394,886 was raised from ticket sales in our weekly Lottery and seasonal bumper draws, with 21% being spent on prizes, 15% spent on expenses and a fantastic 64% used to provide bespoke, individual care for all our patients and their families.

Our weekly Lottery and seasonal raffles are a vital source of income, and we thank you for your support.

St Michael’s Hospice Lottery Terms and Conditions

St Michael’s Hospice Lottery is licensed with the Gambling Commission under the Gambling Act 2005. www.gamblingcommission.gov.uk. License Number 5114

We are members of the Hospice Lotteries Association, The Lotteries Council and adhere to the Fundraising Regulator’s, Code of Fundraising Practice.

Our Gambling Commission licence numbers:

000 – 005114 – N – 306677 – 011 

05114 – A – 319606 – 005

St Michael’s Hospice is committed to responsible fundraising.

The Lottery is promoted by: St Michael’s Hospice, Bartestree, Hereford, HR1 4HA

(Registered Charity No. 511179).

To take part in our Lottery you must be aged 18 years or over, be a resident of Great Britain and agree to our full terms and conditions. If you fail to meet these criteria, we reserve the right not to accept your membership.

In the year April 23 to March 24, the likelihood of winning a prize was, on average, 1 in 261 in our regular weekly lottery.

In 23/24, £337,136 was raised from ticket sales in our weekly Lottery and seasonal bumper draws, with 23% being spent on prizes, 13% spent on expenses and a fantastic 64% used to provide bespoke, individual care for all our patients and their families.
Our weekly Lottery and seasonal raffles are a vital source of income and we thank you for your support.

St Michael’s Hospice Lottery reserves the right to amend these Terms and Conditions from time to time without prior notice.

Entry to St Michael’s Hospice Lottery.

All profits from our lottery products go directly towards funding St Michael’s Hospice and its care services. St Michael’s Hospice provides palliative care across Herefordshire and surrounding areas for adults facing life-limiting illnesses. We are a local independent charity (Registered Charity No. 511179), and we are not associated to any other charity, even those with a similar name. St Michael’s Hospice is primarily funded by voluntary giving.

All participants of St Michael’s Hospice Lottery must be aged 18 years or over. Entry costs £1 per play.

To play in our weekly lottery, you can subscribe to a membership or purchase a single play ticket.

Member lottery – where members play by paying a subscription.

The maximum number of entries allowed per regular play per week is 10. Entry above these limits is at the discretion of the Lottery Manager.

Only lottery numbers that have been paid for in advance will be entered into the draw.

Single Play lottery – Available for purchase in shops and via the Lottery Manager for events.

The maximum number of single play one-off tickets allowed in a draw is 20. Entry above these limits is at the discretion of the Lottery Manager.

Only lottery numbers that have been paid for in advance will be entered into the draw.

Membership

To become a lottery member, players can join:

– Online at www.st-michaels-hospice.org.uk/lottery

– By telephone: 01432 851000

– By completing a St Michael’s Hospice Lottery joining leaflet

– Via one of our St Michael’s Hospice Lottery Promoters who undertake door to door canvassing and promotional activities within approved/selected venues.

Lottery members can choose to pay by Direct Debit, Cheque, Debit Card or by company Payroll. If your employer has a corporate membership scheme you can pay via payroll deduction. For new direct debit plays an additional £2 initial payment will be taken to cover payment timing gaps and banking delays to minimise the chance of players missing a draw.

Please be advised that a delay in us receiving payment may lead to your lottery number not being entered into our lottery draw. If you miss a payment, you never owe us money – instead, your lottery number is not placed in the lottery draw for the period missed.

Upon processing your lottery application, you will be issued with a unique randomly selected lottery number. This will be sent to you by post. This number will remain allocated to you until you no longer wish to play the St Michael’s Hospice Lottery.

It is the responsibility of the lottery player to advise us of any change to their personal details. This is important as we only issue letters and prize cheques to the name and address held on our database.

Lottery as a gift – members will receive a St Michael’s Hospice Lottery gift voucher; the recipient of the voucher is responsible for activating the membership. If a lottery gift voucher has not been activated by the date specified on the voucher (usually 3 months), the value of the voucher will be treated as a donation from the giftee. Lottery as a gift can only be activated if the recipient is over 18 and fully agrees to the Lottery terms and conditions.

Single Play

Single tickets are available to purchase from selected St Michael’s Hospice stores daily at the cost of £1 per play.

Single tickets purchased before 5pm on a Thursday evening will be included in that week’s draw. With the exception of Bank Holidays – where a bank holiday falls on a Friday, the draw will usually take place the day before (Thursday). We will always publicly announce this.

If you wish to purchase single tickets for a wedding/event this can be done by contacting the lottery office on 01432 851000 or by emailing lottery@smhospicehereford.org

Please note you cannot allocate tickets to anyone under 18 years of age.

Our weekly draw normally takes place every Friday. We reserve the right, subject to holidays and unforeseen circumstances, to change the draw date without notice. In the event that a draw is delayed it will take place as soon as possible and before the next weekly draw.

Our weekly prizes are: 1st prize: £1,000. Runner-up prizes: £200, £75, £25, 20 X £10.

Claiming Prizes & Winning Numbers

A weekly winner’s list is available in all St Michael’s Hospice (SMH) stores and on the SMH website and promoted on SMH social media. Names of winners will not be publicised unless permission has been given.

Prize cheques are automatically issued to Lottery subscribing players. These prize cheques will be sent by post within 7 days of the draw taking place to the address we have on our database. Prize cheques are made payable to the registered lottery player.

If a single play ticket (purchased via one of our stores or for an event) wins, it is the responsibility of the purchaser to check the winning numbers and claim a prize. The winning ticket must be returned. Photocopies, damaged or defaced tickets will not be accepted, and no prizes will be paid for lost tickets. SMH does not take responsibility for tickets lost in the post.

To claim a prize, complete the Claim your Prize form on the SMH website or by visiting one of the selected SMH stores promoting SMH lottery.

Winners may be asked to take part in promotional activity and, only with the player’s prior agreement, St Michael’s Hospice Lottery will feature the name, town where the winner lives and photograph of the winner.

Any unclaimed prize cheques will be held for 6 months and will then be treated as a donation.

Supporters who pay for their lottery number by Direct Debit on a monthly basis (i.e. pay each calendar month) will pay £4.34 per month.  34p from each monthly subscription of £4.34 will be accumulated to pay for a play in months when there are 5 weekly draws in a month.  If the amount accumulated is insufficient to cover a fifth weekly draw, the accumulated sum will carry over and the number will miss that draw, and any subsequent draws, until sufficient payment is received. As there are only four weeks in some months, credit is accrued on the lottery player account. This credit will be stored to ensure entry into every weekly draw.

Keep the Change

Players can choose to round up their lottery payments to include a donation. This donation is kept separate from lottery credit and only the donation can be gift aided if appropriate.

Member Cancellations 

Lottery membership can be cancelled by notifying St Michael’s Hospice Lottery in writing, by telephone or by email. Cancellations after 5pm on a Wednesday may result in your lottery number still being entered into that week’s draw.

If a cancelled lottery membership is paid by standing order it is the player’s responsibility to cancel this with their bank. St Michael’s Hospice has no control over this. If Standing Order payments continue to be received, these will be accepted as a donation to the Hospice unless alternative instruction is given.

If your lottery number has remaining credit at the point of cancellation your lottery number will continue to be entered into the lottery draw until your credit expires. Alternatively, you may choose to donate your credit direct to St Michael’s Hospice or you can request a refund if your credit is greater than £10.  Refunds will be paid by cheque or BACS upon request.

Deceased member

When we are notified of the death of a player, the Lottery account will be suspended.  We will accept instructions from an Executor or next of kin to:
• Change the name on the lottery membership for any remaining credit
• Cancel and refund any remaining credit (greater than £10)
• Cancel and donate any remaining credit to St Michael’s Hospice.

In all instances we will require written notification and proof of Executor status.

If payments are made by Standing Order, the Executor must also cancel the standing order agreement with the bank as we are unable to do this. If Standing Order payments continue to be received, these will be accepted as a donation to the Hospice unless alternative instruction is given.

Data Protection

St Michael’s Hospice complies with the Data Protection Act (2018) and with the General Data Protection Regulation (GDPR). We will protect players’ personal data for the purposes of administering participation in the lottery and communicating with you about the lottery. If we have previously sent you lottery correspondence and/or have your address on our database, we will continue to post you raffle tickets, news on how your contributions have helped St Michael’s Hospice and how you might like to get involved in the future. We will only contact you by email if we have received your consent for this. You can opt out of both postal and email marketing at any time by contacting us in writing at St Michael’s Hospice, Bartestree, Herefordshire, HR1 4HA, by calling the office on (01432 852602) or email lottery@smhospicehereford.org .  Full details of our privacy policy are on www.st-michaels-hospice.org.uk.

For security purposes you may be asked to confirm your personal information before we discuss your lottery participation.

Once debit card payments have been processed, details are securely destroyed.

We do not share your data with any third parties except for essential payment processing.

Any lottery player has the right to access the information that is held about them. To obtain this information please contact St Michael’s Hospice in writing.

Queries or Complaints 

If you have a query or complaint about St Michael’s Hospice Lottery, please contact us either in writing, by telephone or by email. Complaints will be dealt with in accordance with our complaints policy.

In the event of a complaint or dispute not being resolved, it will be referred to arbitration. As we are a member of The Lotteries Council the complaint will be referred to The Independent Betting Adjudication Service Limited (IBAS). www.ibas-uk.com Tel: 020 7347 5883. In the event of any dispute regarding lottery rules, the decision of St Michael’s Hospice is final and no correspondence shall be entered into.

Social Responsibility

Employees of St Michael’s Hospice are allowed to play the St Michael’s Hospice Lottery, except qualifying/responsible person(s) and Lottery staff.

St Michael’s Hospice has the right to disqualify any lottery player if it has reasonable grounds to believe that the lottery player has breached St Michael’s Hospice Lottery terms and conditions.

St Michael’s Hospice Lottery is a form of gambling. Participants are encouraged to gamble responsibly. St Michael’s Hospice promotes responsible gambling and has policies and procedures in place to protect the vulnerable. St Michael’s Hospice is a member of the Hospice Lotteries Association and The Lotteries Council. Both organisations are committed to using Lotteries to fundraise responsibly.

Should gambling become a problem and you need support visit: www.begambleaware.co.uk Tel: 0808 8020 133.

You can advise us that you wish to be excluded from our subscription lottery at any time. Anyone wishing to be self-excluded will have their details placed on an exclusion database and will not be able to re-join our lottery or take part in any of our raffles for a minimum of 6 months.

A copy of our terms and conditions may be obtained by sending a stamped addressed envelope to Lottery Office, St Michael’s Hospice, Bartestree, Herefordshire, HR1 4HA.

How to contact us: St Michael’s Hospice, Bartestree, Herefordshire, HR1 4HA Tel: 01432 851000 Email: lottery@smhospicehereford.org.uk www.st-michaels-hospice.org.uk

Lottery Manager Michelle Havard
Revised: October 2024

St Michael’s Hospice Lottery is committed to fundraising responsibly and we encourage responsible gambling.

• St Michael’s Hospice Lottery is a member of the Hospice Lotteries Association and the Lotteries Council
• The Hospice Lotteries Association makes an annual contribution to GambleAware on behalf of St Michael’s Hospice Lottery. Gamble Aware supports the National Gambling Support Network. The National Gambling Support Network, formerly known as, ‘The National Gambling Treatment Service’, is a group of organisations across Great Britain who provide free, confidential, and personalised support for anyone who’s experiencing problems from gambling, as well as those affected by someone else’s gambling. If you’re worried about your own or someone else’s gambling, this service is totally free to access, 24 hours a day, 7 days a week. www.begambleaware.org or telephone 0808 8020 133.
• Further support and information about gambling is available from www.gamcare.org.uk 0808 8020 133
• Anyone who wishes to self-exclude from the lottery can request for self-exclusion at any time. Please notify us by telephone, in writing or by email. Please see full terms and conditions for more information.
• St Michael’s Hospice Lottery is licensed by the Gambling Commission and further information can be found at www.gamblingcommission.gov.uk

St Michael’s Hospice is committed to responsible fundraising.
St Michael’s Hospice Lottery is licensed and regulated in Great Britain by The Gambling Commission.

Licensee name – St Michael’s Hospice
Account number – 5114

In 2022/23, £394,886 was raised from ticket sales in our weekly Lottery and seasonal bumper draws, with 21% being spent on prizes, 15% spent on expenses and a fantastic 64% used to provide bespoke, individual care for all our patients and their families.
Our weekly Lottery and seasonal raffles are a vital source of income and we thank you for your support.

Full terms and conditions can be found in dropdown menu above.