St Michael’s Hospice Retail turns over an incredible £2.2 million each year with all profits going directly to provide care for families living with a terminal illness.

The success of our 16 retail shops, situated across Herefordshire and the surrounding area, is thanks to our teams of volunteers. Their commitment enables the sorting, cleaning and display of the pre-loved goods generously donated by our supporters.

What’s it like to volunteer?

The following provides a brief description of the volunteer roles available at St Michael’s Hospice.

Donated clothes must be checked to ensure they are in a saleable condition. They are then sorted into categories such as babies, children and adults, and then broken down into sections such as trousers, skirts and tops.

Before clothes go on sale they often need to be steamed to ensure they are in the best possible condition.

Donations of bedding, tablecloths, curtains etc must be sorted to check they are sellable. If not, they are sold by weight to a textile recycling organisation.

Silver, jewellery, pictures and china need to be sorted into relevant categories.

We need volunteers who know their costume jewellery from their valuable jewellery – and everything in between.

To sell items at their true value, we require volunteers with expert knowledge of antiquities.

Donated books need to be checked to ensure they are in good condition to sell, and, if so, whether any have added significance such as antiques, first editions, or signed by the author. They are then sorted into relevant categories such as children, fiction, art etc.

Often the last face customers see, a friendly smile from till operators can enhance the shopping experience. Full training would be given.

Donations arrive in all shapes and sizes, and volunteers might need to help the donor bring their goods into the sorting area.

If donors are taxpayers, they can sign up to Gift Aid. This means for every £1 we receive from the sale of their donation, we can claim an extra 25p from HMRC. Champions will invite donors to sign up to Gift Aid if they have not already done so.

You will help move stock between our retail shops. Appropriate driving licence, strength and stamina essential.

The same as volunteer van drivers but an appropriate driving licence is not essential.

This involves dealing with general paperwork in specific shops. Ideal for someone who likes to be organised.

If we have special items or items of value, we often put these on eBay, so a knowledge of this website would be an advantage.