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Our first-class facilities provide a relaxed and peaceful environment and house 20 large en-suite private bedrooms overlooking open countryside and gardens.

There are five suites of four bedroom bays within the Inpatient Unit, each with its own name; Shire, Nicholas, Clay, Lloyd and Eveson.

Each suite has four large, single, en-suite bedrooms fully equipped for personalised patient care. Each room has a call bell, telephone, television and direct access to the Hospice gardens. Each of the five suites has a communal area offering comfortable seating which can be used for dining, watching television, rest and relaxation.

Nurse-led beds are four rooms for patients whose care is being managed by the nursing team. The care provided in these rooms is led by three advanced nurse practitioners and include:

Respite beds – Respite beds offer a two-week stay in a twelve month period for patients whose carers would like a break from caregiving at home. Respite care also provides additional support to patients.

Step-down beds – If a patient is in a medical bed and their condition stabilises, meaning the nurses can lead their care and discharge planning has commenced, they will be moved within the unit to a nurse-led bed. 

End-of-life care beds – If a patient is coming towards the end of their life, with their symptoms controlled and they have nominated St Michael’s Hospice as their preferred place of death, they can be admitted into a nurse-led bed.

Your nutrition is very important to us, and delicious fresh food is prepared daily by our catering team. If you have specific dietary requirements, please talk to a member of staff, and they will make arrangements to meet your nutritional needs.

Every day you will be allowed to order meals from a set menu. A healthcare assistant and a member of the kitchen staff will take your order between 9am and 9.30am for lunch, and between 3pm and 3.30pm for supper and breakfast.

You will be able to choose a cooked meal, salad or sandwiches from the menu. If you do not like anything on the menu, we can offer you an alternative. You can eat our meals in the communal area or your room. Soft drinks are also available throughout the day and aperitifs are offered before lunch.

Main meals are only available for relatives or friends staying overnight at the Hospice and should be ordered and paid for at Reception. Unfortunately, the kitchen cannot accommodate orders placed for lunch after 11am and after 5pm for supper or breakfast.

If relatives or friends are not staying overnight, drinks, sandwiches, salads and snacks are available from the café in the main reception area. This facility closes at 7pm when the main Reception also closes.

Visitors, including children, are welcome at any time. Pets are welcome if they are up to date with their vaccinations, but please make prior arrangements with the nursing staff. Dogs are to be kept on a lead when in public areas.

Mobile phones can be used in the building. Many modern mobile phones now offer to call over wifi: you are welcome to access this service via Hospice wifi if your mobile phone service is poor.

Each room has a bedside telephone (dial 9 for an outside line) which can also take incoming calls from the main switchboard or nursing station. 

Your family and friends can also contact a member of staff to enquire about you. 

It is helpful for us if one member of the family is elected to make enquiries on everyone’s behalf. Please call the main Reception on 01432 851000 and ask to be put through to the ward office.

There is free wifi throughout the Hospice. The network you need to connect to is SMH-public. If you experience any problems getting a connection, please do not hesitate to speak to a member of staff.