About Us
St Michael’s Hospice is nestled in the stunning Herefordshire countryside, in a state-of-the-art facility. We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We have a Life Assurance, and we offer a superb working environment and facilities, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea & coffee, a friendly & welcoming work environment, 30 days annual leave, plus bank holidays. We are one of the top 100 best not for profit organisations to work for and have been caring to make a difference, to patients living with a terminal illness and their families, across Herefordshire and beyond for 40 years.

Job Description and Person Specification

Job Title: Whitestone Café Assistant

Salary range: 4-5

Hours: 20 hours over 5 days to include weekends and Bank Holidays by rota

Department: Retail

Location: Whitestone Business Park, Hereford. HR1 3SE

Reports to: Whitestone Cafe Manager

Responsible for: Supporting volunteers on shift (circa 20 across the week)

Job Purpose: To serve a variety of hot and cold drinks, light lunches, snacks and cakes to customers and visitors to the site. To deliver and maintain high standards of food preparation and customer service, to attract good footfall to the café and repeat custom.

Responsibility Areas:
• Serve hot and cold drinks, cakes, snacks and light lunches to customers and visitors to the site.
• Always ensure cleanliness and good organisation of the café.
• Handle cash and credit/debit transactions and input accurately information into the E-productive till.
• Carry out cashing up procedures and run appropriate till reports.
• Provide excellent customer service and deal with any requests or queries in a friendly and efficient manner.
• To ensure any upselling activities are promoted including lottery sales
• Store and prepare foods in line with Food Hygiene Legislation
• Assist with labelling, inventory management and restocking of supplies
• Nurture and support volunteers to provide the best service levels
• Deliver the menu by preparing and serving of food to the general public to provide a high-quality offering.
• Assist the Café Supervisor with staff and volunteer rotas to ensure optimum coverage for opening times.
• Supervise volunteers in safe food handling procedures
• Monitor food usage and wastage and contribute ideas to management.
• Ensure temperatures of appliances are regularly recorded.
• Ensure temperatures of food are recorded in line with required procedures.
• Ensure that the catering on site conforms to both dietary and legislative standards.
• Demonstrate an active passion for food and drink preparation, using fresh produce.
• Ensure that cleaning schedules are completed daily and recorded.
• Ensure all Hospice policies and procedures are followed

Financial Management
• Assist with all financial procedures regarding daily cash handling
• To assist in the recruitment supervision and retention volunteers including allocation of volunteer duties, supporting managers in completing rotas and having an oversight of their work and wellbeing
• Ensure that hospice safeguarding procedures are followed
Legislative Compliance
• Ensure compliance with all Hospice Health & Safety (H&S) policies and procedures.
• Ensure compliance with all statutory and Environmental Health regulations
• Ensure compliance with all relevant Trading Standards
• Ensure that General Data Protection Regulation (GDPR) is adhered to in all areas.
• Participate in risk assessments with appropriate Manager.
Recycling & Waste Management
• Ensure safe waste management procedures are adhered to.
• Liaise with Cafe manager to ensure safe and appropriate disposal of waste

Property Maintenance
• Report any issues to the Cafe Manager
• Assist in ensuring good housekeeping in all areas.

Person Specification
1) Specialist Knowledge and Experience
• Food Hygiene/Handling Qualification.
• Knowledge of Health & Safety, Manual Handling
• Basic IT skills

Desirable
• Experience of working in catering
• Experience of working with volunteers

2) Skills and Behaviours
Essential
• Customer Focus: Puts the customer first and is eager to please them. Works hard to meet customer needs.
• Interpersonal sensitivity: Interacts with others in a sensitive and effective way. Respects and works well with others.
• Resilience: Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
• Personal motivation: Commits self to work hard towards goals. Shows enthusiasm

3) Special Conditions
• Physically demanding.
• Extended periods of standing and turning.
• Kitchen with limited space.
• Exposed to regular hazards such as sharp instruments, hot liquids, and electrical catering equipment- grill, coffee maker, microwave etc.
• Potentially high risk of slips and trips in catering area.
• Lunch breaks sometimes disrupted due to business demands.
• Possible contact with bereaved individuals.

Our values
“What matters to you is what’s important to us”
To ensure we deliver upon this every day, we empower people to work collaboratively to reach the best possible decisions, realise them in the best possible way and at the best possible time.

We value:
• Knowledge, judgment, and kindness in reaching the best possible decisions,
• courage, integrity, and passion in realising those decisions in the best possible way, and
• honesty, empathy, and determination in doing so at the best possible time.
Living our values influences the way we behave. The way we behave informs the way we do things. The way we do things is the St Michael’s way.

Equal Opportunities Statement
At St Michael’s Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michael’s, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

Next steps

Need some help?

To find out more, of if you need help with your application, contact our recruitment team