Course Payment & Cancellation Policy

General Principles

St Michael’s Hospice aims to provide high-quality, accessible education while ensuring courses remain financially sustainable. Our Course Payment and Cancellation Policy is designed to balance flexibility for delegates with the need to manage course viability.

Fees and Payment

• All course fees must be made in full in advance of the course start date.
• Where an invoice is requested, payment must be receieved by the due date started on the invoice.
• If payment is not received by the required date, St Michael’s Hospice reserves the right to forfeit the booking.

If St Michael’s Hospice Cancels a Course

In the unlikely event that St Michael’s Hospice needs to cancel a course:

• Delegates will be offered a full refund, or
• The option to transfer to an alternative date or course.

Please note that St Michael’s Hospice in not liable for any additional costs incurred, including travel, accommodation, or loss of earnings.

Delegate Cancellations (Standard Courses)

For the majority of our courses, the following tiered refund structure applies:

• More than 28 days’ notice: Full refund or transfer to an alternative course/date.
• 14-28 days’ notice: 50% refund or transfer to an alternative course/date.
• Less than 14 days’ notice: No refund.

All cancellations must be made in writing to education@smhospicehereford.org

Transfers and Substitutions (Standard Courses)

• Delegates may transfer to another course date (subject to availability) if requested at least 14 days prior to the course.
• A substitute delegate from the same organisation may attend in place of the original booking at no additional cost, provided sufficient notice is given.

Advanced Communication Skills Training (ACST)

Due to the high demand and limited places on this programme, the following terms apply:

• Course fees are non-refundable.
• If a delegate is unable to attend, a substitute delegate from the same organisation may take their place at no additional cost.

Substitution requests must be made in advance of the course start date.

Non-Attendance

Failure to attend a booked course without prior notice will be treated as a non-attendance, and:

• No refund will be issued.
• The full course fee remains payable.

Online Courses

For virtual or online learning:

• Bookings are non-refundable once access has been issued.
• Substitutions may still be permitted where appropriate.

Exceptional Circumstances

Requests outside of this policy may be considered at the discretion of St Michael’s Hospice in exceptional circumstances.

Contact

For cancellations, transfers, or substitutions, please contact the Education Team at St Michael’s Hospice: education@smhospicehereford.org

General Data Protection

St Michael’s Hospice processes and stores personal data for the purposes of course administration and, where appropriate, to inform delegates of future educational opportunities. Contact details will be held securely and used in accordance with applicable data protection legislation.

Personal information will not be shared with third parties without consent, unless required by law. Delegates may request to opt out of receiving marketing communications at any time.