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Retail Bank Manager

About the role

Are you looking for a role that makes a real difference to our Herefordshire community? Do you love working with people and providing excellent customer service?

You will provide and ensure our customer service is at its very best whilst supporting our valued team of retail staff and volunteers in order to maximise income and profit.

You will also be undertaking daily cash handling, reconciliation, and co-ordinating and managing stock levels to ensure full income potential is achieved.

You will need to be able to motivate and empower others, understand the competitive retail environment within which we operate and interact with others in a sensitive and effective manner. You’ll need to be organised and calm under pressure.

What we are looking for

We are currently looking for a confident manager to join our retail team as a Bank Retail Manager, to support and cover absences across our stores. Ideally you will have had experience in a retail management position previously and will be confident in dealing with general public, both with queries and complaints.

The right candidate will be customer focused and strive for customer satisfaction as well as being self motivated and having the enthusiasm to work hard towards goals and targets.

What you can expect from us

As well as joining an enthusiastic friendly and committed team, our location is hard to beat – nestled in the stunning Herefordshire countryside, in a state-of-the-art facility with free on-site parking, discounted delicious meals snacks and drinks. We offer a competitive salary and benefits package including 30 days annual leave, plus bank holidays, a Hospice pension, discounts with local suppliers, generous study leave and support for ongoing personal development.  Flexible home working will be considered.


  • Competitive salary and benefits package
  • Transferable NHS pension
  • Hospice pension
  • Superb working environment and facilities
  • Generous study leave allowance
  • Discounts with local suppliers
  • Individualised training needs analysis
  • Advanced communication skills training
  • Employee counselling service
  • Free on-site parking
  • Competitively priced meals and beverages
  • Free tea, coffee and chilled water
  • Friendly, welcoming work environment
  • 30 days annual leave, plus bank holidays

The interview for this role will be held on 29th July 2024.


Need some help?

To find out more, of if you need help with your application, contact our recruitment team

Job Details
£12.92/hour | Spinal Point 7
Bank | 0Hours
Recruitment St Michael's Hospice Bartestree Hereford HR1 4HA Herefordshire
Closing date:
21 July 2024