Our philosophy of care is the patient and their family always come first. If we can find or create opportunities to promote the patient’s quality of life and well-being (in however small a way) then we will do whatever we can to make it happen.

We value compassionate care that respects the individual and treats them with dignity and privacy.

We believe people should be supported in their choices and decisions where practicable and appropriate.

We value people (patients, families, staff, volunteers, supporters, etc.) who are at the heart of everything we do.

We believe in treating them fairly, reasonably and with respect.

Our staff and volunteers are vital to the organisation and we will develop them to be the best they can.

We value transparency and candour.

We believe in being straightforward, open and not afraid to challenge where needed and appropriate.

We will always listen.

We value collaborative working and common-sense approach to services that ensure our beneficiaries receive the very best care delivered seamlessly and professionally – always.