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Intermediate Communication Skills Training (ICST)

Intermediate Communication Skills Training offers participants the ability to reflect and enhance their basic communication skills. This will be an interactive workshop with an agenda driven by the group, utilizing a variety of exercises to enable enhancement of existing communication skills.

Aimed at any healthcare staff where communication is an essential aspect of their role. Please note, this intermediate-level workshop does not require individuals to undertake role play.

Here’s an overview of what training will entail

A presentation and exploration of key communication skills and the challenges associated with communication related methods, modes and topics, for example:

  • Interaction with patients, families and other professionals
  • Breaking bad news
  • Handling emotions
  • Telephone work
  • Emotional intelligence – working with differing personalities

Participants are encouraged to identify aspects of communication they have found/fear may be challenging. This will form the basis of the workshop’s agenda.

At the end of the workshop, participants will be encouraged to identify key learning that can be taken back to practice.

Course Details
08 August 2024, 09:30 – 16:30
Course type:
Communication Skills
St Michael's Hospice, Bartestree, Hereford, HR1 4HA
Length of course:
1 Day