Latest on Hospice Services (updated 24th March)

An update on the services provided to our patients and their families

We want you to know that our aim during the Coronavirus pandemic is to maintain our services as far as possible to support our patients and families and the people caring for them.

We are changing our ways of working in some services to protect our vulnerable patients and to maintain a healthy workforce to provide the services.

The Hospice is a precious resource for people needing palliative care and this group of patients will remain our priority.

The Coordination Hub
This remains our Single Point of Access for all hospice services, including advice and support, and they will direct you accordingly. Please phone 01432 852080.

Inpatient Unit
This remains open but there are visitor restrictions which you can read about by clicking here. Our usual referral and admission criteria remains the same i.e. professionals to contact the Coordination Hub on 01432 852080.

Hospice at Home
We are maintaining service as normal, ensuring that patients, families and staff members are kept safe whilst adhering to the national guidance.

Medical Outpatients and Palliative Medical Domiciliary visits
Patients are being offered a telephone consultation if they prefer but selected face-to-face consultations remain an option for people without Coronavirus symptoms where necessary and dependent on capacity.

Specialist Palliative Telephone Advice
This service is unchanged and contact is via the Coordination Hub on 01432 852080. Professionals can also contact doctors on the Inpatient Unit via the main Hospice number – 01432 851000.

Supportive and Rehabilitative Care
All bereavement groups that used to happen within the Hospice (eg. Remembrance Afternoon and Bereavement Lunch) are cancelled until further notice. All Outpatient appointments that used to happen within the Hospice (eg. Complementary Therapy, Physiotherapy) are also cancelled. All other services will continue as far as possible with some adaptations (eg. Counselling may be offered by telephone).
Bereavement groups, including Striders and Strollers, has been stopped for the time being.

Day Services
Due to the vulnerability of multiple patients attending a group session, these have been suspended but our Day Hospice Sister is keeping in contact with patients to triage any need and arrange for the appropriate professional to contact them for support or access to other services.

We continue to work closely with the Community and Hospital Specialist Palliative Care Teams.