Hospice at Home for patients

Information for people living with a terminal illness and their families

St Michael’s Hospice and Marie Curie are partnering with the Herefordshire Clinical Commissioning Group to provide the Herefordshire Hospice at Home service that’s available 24 hours a day, seven days a week.
Our new service is provided by a team of highly skilled registered nurses and healthcare assistants. They can provide hands-on nursing care in your home to help you to remain in the place where you live, for as long as you wish to do so. We can also help if you’ve been discharged from hospital and need support so you can settle back in your home.

Nursing care at home
As our service operates 24 hours a day, we can arrange home visits at the times when you or your family need our support. Depending on your care plan, we can be there for you during the day, evening or night; and on weekdays or weekends.

Our nursing team is supported bySt Michael’s Hospice’s consultant in palliative medicine, and we work alongside local GPs and the GP out-of- hours service. Your GP and district nurse will continue to be the main healthcare professionals caring for you.

Our service is available to people living with a terminal illness who are registered with a GP in Herefordshire. If, for any particular reasons, you’re not eligible for this service, you may still be able to get support from St Michael’s Hospice. We would encourage you, or your family, to contact St Michael’s Hospice’s co-ordination team for help and information.

How we can help
The Hospice at Home nurses and healthcare assistants can help with your day-to-day needs by giving:
• nursing care to make sure you are as comfortable as possible
• support to deal with any symptoms such as pain or breathlessness
• practical advice and emotional support for you and the people close to you

How we plan your care at home
We will plan your care with you and other healthcare professionals who are involved in your care – such as your district nurse or GP. Together, we aim to make sure you get all the support you need to help you to continue living at home.

We’ll always try to be flexible and responsive to your needs, so the number of home visits we provide may vary from one day to another to help us meet your changing needs. Our nurse or healthcare assistant may visit you for a few hours during the day or evening, or provide you with overnight visits. Whatever we do, we’ll always aim to ensure the care we provide is meeting your needs.

24-hour support on the phone
Once you’ve been referred to our service, you or the person caring for you can contact us at any time, day or night. There’s always a friendly person there to give you:
• advice or support
• information about the Herefordshire Hospice at Home service, such as when we plan to visit you next
• help with any concerns you may have about your care or illness
Phone: 01432 852 080 (24 hours a day, seven days a week)