Listening Support Volunteers

Listening support volunteers are trained in active listening skills and offer you the space to think, express emotions and to process what is going on for you. It can be easier to talk about painful experiences and express uncomfortable feelings with someone you are not emotionally connected with.

Listening support volunteers can support people with:
Grief and loss
Facing and making decisions
Coping with change
Social isolation
Planning for the future

Support sessions last about an hour and can take place either at home, the Hospice, or in a mutually agreed place, at a time and date which suits you and the volunteer.

Listening support volunteers do not normally offer assistance with practical tasks, but they are knowledgeable about local services and can share information about them.

How we can help you
Listening support volunteers are trained to offer emotional support rather than psychological counselling.
If you and your volunteer decide that counselling is more appropriate, we can arrange for you to see a counsellor.
Listening support is provided for a time-limited period and is reviewed on a regular basis to ensure it is still meeting your needs.

Listening support volunteers receive training, support and supervision on a regular basis. Any information you share will not go beyond the Supportive Care team at the Hospice.

In order to help us maintain the highest standard of support, we welcome your opinion of the service you receive. When you have finished seeing your listening support volunteer, we will send you a questionnaire which will be confidential.
If you would like to make a comment, we would be pleased to hear from you.

If you would like to find out more about the Listening Support service, please ask a member of staff.
Alternatively, call us on 01432 852 627.
You can also email:
info@smhospicehereford.org