Coronavirus (COVID-19): Guidance on visiting the Hospice (updated 26th May)

To protect our patients, volunteers and staff, we must follow government guidance and reduce the number of people onsite.

Unfortunately, this means St Michael’s has introduced restrictions on visiting the Hospice.

  • Visitors must ring prior to arriving at St Michael’s Hospice
  • Visiting hours are 2pm-6pm daily
  • Visitors must report to the Ambulance Station entrance on arrival at St Michael’s Hospice
  • If you have experienced any COVID-19 symptoms or have been in contact with someone who has, you must not visit the Hospice
  • Visitors will need to wear a face mask and use hand gel (face masks and hand gel will be provided)
  • If you are visiting a patient with either confirmed or suspected COVID-19, you will be provided with Personal Protective Equipment which must be worn at all times during your visit
  • Visitors will be taken to the outside space of the patient’s room by a member of staff
  • Visitors can go into a patient’s rooms but will be expected to step outside the room if asked to do so by a member of staff
  • Only two visitors allowed at any one time unless the patient has two or more children under the age of 16
  • If the patient is end-of-life the two visitor rule will still apply; however, it will be at the discretion of the nurse in charge of a specific shift to allow visitors outside the specified times

If you are a St Michael’s patient receiving care from us at home
If you are receiving support from our Hospice at Home service and you think you or a family member living with you has the coronavirus or has been exposed to it, then please notify us before we visit you.

If you are a visitor, member of staff or volunteer
And think you may have the coronavirus or been exposed to it then you must follow Government advice, which is to stay at home for 7 days if you have either: a high temperature or a new, continuous cough, shortness of breath or loss of taste and smell.

Only use the NHS 111 online coronavirus if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

This will help us to keep our patients safe.

If you have any further questions or concerns please do not hesitate to contact the Hospice on: 01432 851 000.

Information last updated: 31/03/2020

Useful links:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)

Overview from NHS UK: Coronavirus (COVID-19)

The One Cancer Voice group has released information on Coronavirus for people living with cancer. You can view their guidance here