Lottery Terms and Conditions

All proceeds from the SMHL Lottery go directly towards funding the services provided by the Hospice, which provides care for adult patients living with a life-limiting illness and their families. Terms and Conditions
Definitions: ‘You/your’ refers to the lottery player. ‘We/our/us’ refers to St Michael’s Hospice Lottery.

St Michael’s Hospice Lottery is licensed with the Gambling Commission under the Gambling Act 2005. We are members of the Hospice Lotteries Association, The Lotteries Council and adhere to the Code of Fundraising Practice and Fundraising Regulation. All profits from our lotteries go directly to St Michael’s Hospice (Registered Charity 511179).

Our Gambling Commission licence number: 000 – 005114 – N – 306677 – 008 + 05114 – A – 319606 – 005. 

To take part in our Lottery you must be aged 16 years or over, be a resident of Great Britain and agree to our full terms and conditions. If you fail to meet these criteria we reserve the right not to accept your membership.

To take part in one of our lotteries, you must agree to the terms and conditions for the relevant game. We may amend these from time to time. We do not notify players individually of changes, but an up-to-date copy of our T&C will be available on this page at least 14 days before any changes take effect.  

To become a Lottery player you can call us on 01432 851000; complete a Lottery Joining Leaflet (on display in various locations and from the Lottery Office); or speak to one of our Lottery Promoters who undertake door to door canvassing and promotional activities. Our weekly draw is a membership lottery.
The draw normally takes place each Friday. We reserve the right, subject to holidays and unforeseen circumstances, to change the date of the draw without notice. In the event that a draw is delayed it will take place as soon as possible and before the next weekly draw.

Our weekly prizes are: 1st prize £1,000, 2nd prize £200, 3rd prize £75, 4th prize £25 and 20 prizes of £10. Prizes are sent out by post within 7 working days of the draw. A list of weekly winning numbers is available on our website, in our charity shops, the hospice reception, on local radio and by contacting the Lottery Team on: 01432 851000.

Payments can be made by standing order, credit/debit card, cheque /postal order or cash or by payroll deduction if your employer has joined the corporate membership scheme. We also offer a cash collection service in some areas. Please be advised that a delay in us receiving payment may lead to your lottery number not being entered into our lottery draw. If you miss a payment you never owe us money – instead, your lottery number is not placed in the lottery draw for the period missed.

Entry costs £1 per play and must be paid in advance.
On acceptance of your application and payment you will be issued with a unique lottery number. This will be sent to you by post or by email. This number remains allocated to you unless cancelled. Prize winners may be asked to take part in promotional activity and St Michael’s Hospice Lottery reserves the right to feature the name, location of residence and photograph of the winner unless notified otherwise.

Payment security – If you telephone us to pay by card, once your payment has been processed, all details are securely shredded and destroyed. We do not store any payment card details.

Change of personal details – it is the responsibility of the lottery player to notify us of any change to their personal details. This is important as we issue letters and winners’ cheques to the name and address held on our database. Any unclaimed prize cheques will be held for 6 months and then treated as a donation.

Cancellation of your membership may be at any time by contacting St Michael’s Hospice Lottery in writing, by telephone or by email. If you cancel after 5pm on a Wednesday your number may still be entered in that week’s draw. If you move to live outside Great Britain, your membership will be cancelled. If your lottery number has remaining credit (greater than £10) on cancellation, refunds will be paid by cheque. You may choose to continue be entered into the Lottery Draw until your credit runs out or you may choose to donate any remaining credit direct to the Hospice. We reserve the right to cancel an existing subscription without giving reason.

Deceased member – If we are notified that a lottery player has passed away and there is remaining lottery credit, the number will remain in the draw until the credit expires. Any winnings during this period will be made payable to the Executor. Alternatively, we will accept instructions from an Executor or next of kin to:
• Change the name on the lottery number
• Cancel and refund any remaining credit (greater than £10)
• Cancel and donate any remaining credit to St Michael’s Hospice.
If payments are made by Standing Order, the Executor must also cancel the standing order agreement with the bank as we are unable to do this. If Standing Order payments continue to be received, these will be accepted as a donation to the Hospice unless alternative instruction is given.

Data protection – We hold your information under the Data Protection Act (1998). For security purposes you may be asked to confirm your personal information before we discuss your lottery membership. We do not share or sell your data to third parties not representing or contracted to St Michael’s Hospice. If you do not wish to receive information about the Hospice from us please let us know. We cannot accept liability for third-party loss, delay or theft of communication sent by post, email or fax, nor for any delays in the banking system which is beyond our control. Occasionally errors are made when processing lottery payments. In these circumstances you would be informed as soon as an error has been identified, and this would be corrected at no cost to you.

What you think is important – If you want to make a suggestion or make a complaint then we will welcome it. If you are unhappy telling us allows us to make it right quickly. In the first instance this should be to the Lottery Manager. If we cannot resolve your complaint, it will be referred to the Independent Betting Adjudication Service Limited (IBAS).

Concerns and complaints – If you have a concern or complaint, please contact us as soon as possible. Complaints will be dealt with in accordance with our hospice complaints policy.

In the event of a gambling complaint or dispute not being resolved, it will be referred to arbitration at no cost to the complainant. As we are a member of the Hospice Lotteries Association, this will be referred to The Independent Betting Adjudication Service Limited (IBAS).

St Michael’s Hospice Employees – Employees of St Michael’s Hospice are allowed to play the St Michael’s Hospice Lottery, except qualifying/responsible person(s) and Lottery staff. 

Responsible gambling – St Michael’s Hospice promotes responsible gambling and has policies and procedures in place to protect the vulnerable. St Michael’s Hospice is a member of the Hospice Lotteries Association and the Lotteries Council.

Self-Exclusion – You can advise us that you wish to be excluded from our lottery at any time by advising the Lottery Department in writing, or by requesting a St Michael’s Hospice Self Exclusion Form. Anyone wishing to be self-excluded will have their details placed on an exclusion database and will not be able to take part in any of our lotteries for a minimum of 6 months. Support can also be found on the Be Gamble Aware website by clicking here

You can advise us that you wish to be excluded from our lottery at any time. For details of self-exclusion please contact the Lottery Office. Under the Gambling Act 2005, we have a duty to ensure gambling is free of crime and protect children and the vulnerable from gambling. It is an offence for anyone under the age of 16 years to participate in any form of gambling including lotteries and Scratch Cards. St Michael’s will on occasion carry out checks to verify this requirement.

All profits from St Michael’s Hospice Lottery go directly towards funding St Michael’s Hospice (Registered Charity Number 511179). St Michael’s Hospice provides palliative care services across Herefordshire and surrounding areas. It is a local independent charity primarily funded by voluntary giving.

Contact us at: St Michael’s Hospice Lottery, Bartestree, Hereford, HR1 4HA, Telephone: 01432 851000, Email:, or visit

Lottery Manager Helen Legge
Promoter Ruth Denison Revised: February 2019