St Michael's Hospice


Complex Communications

Behind the Mask or at the End of a Line


Who is it for?

For any senior care staff including doctors, nurses, team leads who want to explore the challenges and potentials of communication in the current climate of face coverings and virtual consultations.

Course content

Interactive Workshop opportunity to explore the ‘What, Why & How’ behind difficult conversations in the context of face coverings, and phone consultations.

Topics will include: Communication Skills review, telephone tips, Advance
Care Planning, ReSPECT, Breaking Bad News

Find out more

To book a place or request an application form


  • Monday 19th October 2020
  • 09.30 - 16.30
  • £70