We have reintroduced our open visitor policy, meaning visitors to St Michael’s do not need to call ahead, and are free to arrive at any time.

The health, safety and wellbeing of our patients, their families and our staff remains our absolute priority. Therefore, we ask you to follow the measures below to keep everyone safe.

Please do not come to the Hospice if you have, or suspect you have, COVID-19 or any of the symptoms or have been told to self-isolate.

Our patient bedrooms can only accommodate three people to allow safe social distancing (including the patient). Therefore, we can only permit two visitors at any time.

Everyone coming to the Hospice must have a negative COVID test (a lateral flow test or PCR test) that is no older than four days. You must register your test result by logging on to:

We may ask to see evidence of your latest negative COVID test result so remember to bring this with you (either printed or on your mobile phone)

You can obtain lateral flow test kits by logging on to www.gov.uk/get-coronavirus-test or calling 119. If you have any difficulty in obtaining lateral flow tests in time to allow an urgent visit to see your loved one, please let us know as we hold a reserve supply for emergencies:



  • self-isolate should you have COVID-19; live in the same household as someone with COVID-19; or have been informed to self-isolate through Test and Trace.
  • undertake regular routine COVID tests (so you always have a negative test that is less than four days old) and log your result prior to your visit.
  • follow all government guidance and requirements to control the virus.
  • only use the main entrance to enter the Hospice and report to reception.
  • maintain 2m distance between yourself and anyone you come into contact with while visiting Hospice premises.
  • wear a IIR surgical mask (provided on entry) while you are in the Hospice
  • sanitise and wash hands regularly and wipe down surfaces you touch.
  • organise your visits with the patient’s other visitors to avoid crowding.
  • stay in the patient’s room throughout your stay and use the en-suite bathroom as needed.
  • use the nurse call bell for assistance, rather than leaving the room to find someone.
  • inform a member of the Clinical Team if you need to discuss something more privately and this will be arranged.

If you are a St Michael’s patient receiving care from us at home
If you are receiving support from our Hospice at Home service and you think you or a family member living with you has COVID-19 or has been exposed to it, then please notify us before we visit you.

If you are a visitor, member of staff or volunteer and think you may have COVID-19 or been exposed to it then you must follow Government advice, which is to stay at home for 10 days if you have either: a high temperature or a new, continuous cough, shortness of breath or loss of taste and smell.

Only use the NHS 111 online coronavirus helpline if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

This will help us to keep our patients safe.

If you have any further questions or concerns please do not hesitate to contact the Hospice on: 01432 851 000.

Useful links:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)


Overview from NHS UK: Coronavirus (COVID-19)