We have an open visitor policy, meaning visitors to St Michael’s do not need to call ahead, and are free to arrive at any time.

In light of the growing prevalence of the Omicron variant of Covid, we would politely ask that visitor numbers per patient are kept to a minimum.

The health, safety and wellbeing of our patients, their families and our staff remains our absolute priority. Therefore, we ask you to follow the measures below to keep everyone safe.

Please do not come to the Hospice if you have, or suspect you have, COVID-19.

Everyone coming to the Hospice should have a negative lateral flow test taken on the day of visiting (prior to entering the Hospice). You should register your test result by logging on to:

You can obtain lateral flow test kits by logging on to www.gov.uk/get-coronavirus-test or calling 119. If you have any difficulty in obtaining lateral flow tests in time to allow an urgent visit to see your loved one, please let us know as we hold a reserve supply for emergencies:


Although the majority of our patients are double-vaccinated, they are still vulnerable, so please:

  • follow all government guidance and requirements to control the virus.
  • only use the main entrance to enter the Hospice and report to reception.
  • we recommend a 2m distance between yourself and anyone you come into contact with while visiting Hospice premises.
  • wear a IIR surgical mask (provided on entry) while you are in the Hospice
  • sanitise and wash hands regularly and wipe down surfaces you touch.
  • organise your visits with the patient’s other visitors to avoid crowding.
  • inform a member of the Clinical Team if you need to discuss something more privately and this will be arranged.

If you are a St Michael’s patient receiving care from us at home
If you are receiving support from our Hospice at Home service and you think you or a family member living with you has COVID-19 or has been exposed to it, then please notify us before we visit you.

If you are a visitor and think you may have COVID-19 or been exposed to it then please do not visit St Michael’s Hospice.

Only use the NHS 111 online coronavirus helpline if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

This will help us to keep our patients safe.

If you have any further questions or concerns please do not hesitate to contact the Hospice on: 01432 851 000.

Useful links:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)


Overview from NHS UK: Coronavirus (COVID-19)