To protect our patients, volunteers and staff, we must follow government guidance and reduce the number of people onsite.

Unfortunately, this means St Michael’s has introduced restrictions on visiting the Hospice. 

  • Visitors must ring prior to arriving at St Michael’s Hospice
  • Visiting hours are 2pm-6pm daily
  • Visitors must report to the Ambulance Station entrance on arrival at St Michael’s Hospice
  • If you have experienced any COVID-19 symptoms or have been in contact with someone who has, you must not visit the Hospice
  • Visitors will need to wear a face mask and use hand gel (face masks and hand gel will be provided)
  • Visitors will be taken to the outside space of the patient’s room by a member of staff
  •  Visitors can go into a patient’s rooms but will be expected to step outside the room if a member of staff enters the room
  • Only two visitors allowed per patient at any one time
  • Exceptions to the number of visitors may be possible if a patient has children under the age of 16, this must be prearranged with a member of the Hospice Staff
  • If the patient is end-of-life the two visitor rule will still apply; however, it will be at the discretion of the nurse in charge of a specific shift to allow visitors outside the specified visiting hours
  • We advise that you do not visit a patient with either confirmed or suspected COVID-19. In exceptional circumstances, we may be able to arrange that you visit you’re loved from the outside area of their room

If you are a St Michael’s patient receiving care from us at home
If you are receiving support from our Hospice at Home service and you think you or a family member living with you has the coronavirus or has been exposed to it, then please notify us before we visit you.

If you are a visitor, member of staff or volunteer and think you may have the coronavirus or been exposed to it then you must follow Government advice, which is to stay at home for 10 days if you have either: a high temperature or a new, continuous cough, shortness of breath or loss of taste and smell.

Only use the NHS 111 online coronavirus if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

This will help us to keep our patients safe.

If you have any further questions or concerns please do not hesitate to contact the Hospice on: 01432 851 000.

Useful links:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)

Overview from NHS UK: Coronavirus (COVID-19)