To protect our patients, volunteers and staff, who are continuing to ensure people receive the care they need, we must follow Government guidance and reduce the number of people onsite to the absolute minimum.
Therefore, in keeping with current guidance, the following should be observed
.

If you have COVID 19, symptoms of COVID 19 or have been in contact with a person with COVID 19 in the past 14 days, DO NOT VISIT St Michael’s Hospice. Stay home and follow government guidelines.

Unfortunately, those under the age of 16 are not allowed to visit St Michaels Hospice at this current time.

Visiting a patient not diagnosed with COVID 19 (Some risk for visitors)

Visitors are still at risk of contracting the virus.

  • Only two nominated visitors from the same household / support bubble are allowed to visit.
  • You must phone first to confirm the time and duration of your visit.
  • You will be asked to book in for a COVID test prior to making your first visit – this test will be provided at SMH and will thereafter need to be repeated weekly
  • On arrival for your visit, press the doorbell and wait for a member of staff who will provide you with hand sanitizer and Personal Protective Equipment (PPE). Once PPE is in place, do not touch your face.
  • You must keep wearing the PPE provided for the duration of your visit. If you do not comply with this request you will be asked to leave.
  • You will be shown to your loved-ones room via an outside entrance.
  • You must stay in the room or the immediate outside space at all times during your visit.
  • We are asking you to limit your stay to a maximum of four hours per day.
  • You may be asked to leave the room when members of staff enter, please understand that this is to protect your loved ones dignity and to ensure strict infection prevention processes are maintained
  • To reduce risk of infection, please bring your own drinks.
  • You may use the toilet and washing facilities in the room.
  • Please use the call bell when ready to leave, and a member of staff will assist you to remove your PPE and escort you out.
  • If you require any assistance during your visit, please ring the bell.
  • On returning home you should have a shower and put clothing in the wash.
  • You do not have to self-isolate unless you suffer any symptoms.

Visiting patients diagnosed with COVID-19 (Significant risk for visitors)
You are at significant risk of contracting COVID-19 if visiting a loved-one diagnosed with the virus

  • Only two nominated visitors from the same household/ support bubble are allowed to visit.
  • You must phone before your visit to negotiate a time of visiting.
  • You will be asked to book in for a COVID test prior to making your first visit – this test will be provided at SMH and will thereafter need to be repeated weekly
  • On arrival, press the doorbell and wait for a member of staff who will provide you with hand sanitizer and Personal Protective Equipment (PPE). Once PPE is in place, do not touch your face and scrupulously follow instructions.
  • You must keep the PPE provided on for the duration of your visit. If you do not comply with this request you will be asked to leave.
  • You will be shown to the patient’s room via an outside entrance.
  • You must stay in the room or the immediate outside space at all times during your visit.
  • You may be asked to leave the room when members of staff enter, please understand that this is to protect your loved ones dignity and to ensure strict infection prevention processes are maintained
  • We are asking you to limit your visit to one hour per day to reduce your risk of exposure to the virus.
  • You must adhere to social distancing of at least two metres during your visit.
  • To reduce risk of infection, we advise that you do not drink during your visit.
  • You may use the toilet and washing facilities in the room.
  • Please use the call bell when ready to leave, and a member of staff will assist you to remove your PPE and escort you out.
  • After your visit you must follow Government advice and isolate for 10 days.
  • If you require any assistance during your visit, please ring the bell.
  • Go home directly, then shower and put clothing in the wash at 60°C, as per government advice.

If you are a St Michael’s patient receiving care from us at home
If you are receiving support from our Hospice at Home service and you think you or a family member living with you has COVID-19 or has been exposed to it, then please notify us before we visit you.

If you are a visitor, member of staff or volunteer and think you may have COVID-19 or been exposed to it then you must follow Government advice, which is to stay at home for 10 days if you have either: a high temperature or a new, continuous cough, shortness of breath or loss of taste and smell.

Only use the NHS 111 online coronavirus if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

This will help us to keep our patients safe.

If you have any further questions or concerns please do not hesitate to contact the Hospice on: 01432 851 000.

Useful links:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)

www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#advice-for-travellers

Overview from NHS UK: Coronavirus (COVID-19)

www.nhs.uk/conditions/coronavirus-covid-19/