In-patients

On admission, each in-patient is allocated to one of two teams of nurses who will look after them for the duration of their first and all subsequent stays. This not only gives continuity of care, but also helps the individual and their family to feel secure and comfortable.

After referral to the in-patient unit at the Hospice admission is usually within 48 hours, depending on bed availability, and in the vast majority, within a week. Patients are admitted for assessment, symptom control, rehabilitation and terminal care.

Upon arrival either with family/friends or by a GP arranged ambulance, the individual is met by one of our volunteer receptionists. A nurse from the ward will greet them, take them to the ward and help them to settle in. Then a doctor and nurse will discuss with them their needs and any concerns, and then start any medication or treatments. A doctor is available all day and throughout their stay. Both in-patients and their families are involved in the decisions made about their care during and after they leave the Hospice.

The Hospice aims to be a ‘home from home' as far as is possible; in-patients do not have to follow a set routine and they have control over what they do. The Hospice provides an opportunity for three cooked meals a day and a member of the kitchen team aims to visit each in-patient to talk over any specific dietary requirements they may have. Volunteer Homemakers are on hand throughout the day to make tea and coffee for inpatients and their visitors and there are organised activities in the Day Hospice which in-patients are welcome to join if they feel up to it.

The spiritual care team aim to visit all in-patients within 48 hours of being admitted, and Social Workers make contact with visiting family and friends, offering support.

Around 50% of all patients are discharged to their homes or suitable accommodation. They may return to the Hospice several times and will be cared for by the same team of nurses each time.