Vision and Values
St Michael’s vision is that everyone in Herefordshire and the surrounding areas who needs and wants palliative care has timely access to it and in a way that suits them.
Our mission is to make sure palliative and end of life care is available to all who can benefit from it, regardless of age, gender, diagnosis, social group or location. This includes supporting those people close to the dying person throughout the pre- and post-bereavement stages too.
We will do this by bringing together the excellent work already being done in the community; at the hospital; and in the hospice to ensure there is a spectrum of services suitable for the wide variety of needs the patients and families have.
We will also work with others to help people, their families and carers feel comfortable and able to have conversations with skilled professionals about how, when and where they would like their care and support towards the end of life. We will guide them, if they wish, to produce a plan that describes their needs and preferences. This will ensure people receive the right care, in the right place delivered by the right people.
We can’t do all of this on our own and so we will work with communities, groups and organisations to help them to understand the importance of good palliative care and how they can play their part in it.
Our Philosophy of Care and Values
Our philosophy of care is the patient and their family always come first. If we can find or create opportunities to promote the patient’s quality of life and well-being (in however small a way) then we will do whatever we can to make it happen.
We value compassionate care that respects the individual and treats them with dignity and privacy. We believe people should be supported in their choices and decisions where practicable and appropriate.
We value people (patients, families, staff, volunteers, supporters, etc.) who are at the heart of everything we do. We believe in treating them fairly, reasonably and with respect. Our staff and volunteers are vital to the organisation and we will develop them to be the best they can.
We value transparency and candour. We believe in being straightforward, open and not afraid to challenge where needed and appropriate. We will always listen.
We value collaborative working and common-sense approach to services that ensures our beneficiaries receive the very best care delivered seamlessly and professionally – always.
St Michael’s Hospice: here for you at a time when you need it most